I couldn’t easily locate information on how to acquire a library card. Through a telephone query, I found out that the ID desk issues them, but couldn’t find their phone number. Connie, the very helpful person answering the phone at the ID desk, couldn’t locate the information on your web site, either. We spent lots of her time on the phone, explaining procedures and program. Time that could have been better utilized towards other responsibilities. Stand-alone information is more effectively and efficiently presented on-line rather than over the phone.