I couldn’t easily locate information on how to acquire a library card. Through a telephone query, I found out that the ID desk issues them, but couldn’t find their phone number. Connie, the very helpful person answering the phone at the ID desk, couldn’t locate the information on your web site, either. We spent lots of her time on the phone, explaining procedures and program. Time that could have been better utilized towards other responsibilities. Stand-alone information is more effectively and efficiently presented on-line rather than over the phone. Many thanks for your consideration.
I am sorry to hear of your difficulty in finding information on our website. I did manage to locate this info myself, but the only way currently to do it quickly is by using the website search feature. I agree that this should be more easily found, and I am passing your suggestion directly along to our web page re-design committee.
Circulation Supervisor, HSU Library