Library

Kindle Frequently Asked Questions

Q: Can I use the Library’s Kindle to access the HSU wireless network?

A: Yes. The Library Kindles are configured to access the campus network automatically, without further log-in on the part of the user. If you have problems connecting to the campus network, consult the Help Desk either by stopping by their office in Library 120, or calling them at (707) 826-4357 (HELP).

Note: When using a Library Kindle to access resources via the HSU wireless network, you are bound by the Guidelines for Responsible Computing at Humboldt State University (Appropriate Use Policy).

Q: I am interested in reading an ebook that is not currently available on the Library’s Kindle. Can I request that additional content be added to the device?

A: Yes. You can submit an online request for additional content as long as it supports HSU student learning outcomes and is available in Kindle format. On the form specify “Kindle” in the Edition box and select “Other” in the Format box, in addition to supplying the other required information.

Q: I would like to learn more about the operation of the Kindle Fire. Where can I go for additional information?

A: The Library staff can provide some basic information to help you get started, but, for more in-depth or technical questions, two excellent sources of information are:

  • The Kindle Fire User’s Guide, available in ebook format on the Kindle, or on the web.
  • The Kindle Fire support page on the Amazon website.

Q: I would like to borrow one of the Kindles, but they are always checked out. Can you notify me when one of the devices is available?

A: Yes, members of the University community can follow these steps to place a hold on the Kindle:

  • Access the Kindle record in the HSU Library Catalog, using a search of “Kindle Fire;”
  • Click on the Make a Request link on the Actions menu;
  • Log in using your HSU user name and password;
  • Select the Hold option on the Patron Request screen (the Recall option is not available for the Kindle);
  • On the Hold screen, select the Any Copy option and click the Submit button.

Once we receive your request, we will reserve one of the devices and notify you via email as soon as it becomes available. You will then have five days during which to retrieve it from the Circulation Desk.

Q: I am concerned that some of my private information might be retained on the Kindle and be accessible to other Library users or staff. What can I do to avoid sharing this information with others?

A: The Library is very concerned about maintaining your privacy as well. When a Kindle is returned to the Library, the device is immediately reset to the factory defaults, which removes all personal data, Amazon account information, downloaded content, and applications from the device.

Note: For security purposes, HSU Information Technology Services does, for a limited period of time, retain the names of people who have checked out a Library Kindle. ITS does not, however, collect any additional information as to how the device was used.

Q: Can I reset the Kindle to the factory defaults before I return it to the Library?

A: Yes, you can follow these steps to restore the factory defaults:

  • Click on the gear icon in the upper right hand corner of the home screen;
  • Select More... from the panel that opens at the top of the screen to access the Settings menu;
  • Scroll down the Settings to Device and touch the right arrow to open the Device settings;
  • Scroll down the Device screen and select Reset to Factory Defaults.

Note: The Kindle must have a battery charge of at least 40% in order to do a factory reset. Once you reset the Kindle, you will no longer have access to the Kindle ebooks provided by the Library. If you wish to have that content restored, you will need to bring the Kindle back to the HSU Library Circulation Desk, so that we can reregister the device to our Amazon account.

Q: Can I download content from my personal Amazon account onto the Library Kindle?

A: Yes. You can follow these steps to deregister the Kindle from the Library’s Amazon account and then register it with your own account:

  • Click on the gear icon in the upper right hand corner of the home screen;
  • Select More... from the panel that opens at the top of the screen to access the Settings menu;
  • Scroll down the Settings menu to My Account and touch the right arrow to open the account settings;
  • Select the Deregister button;
  • Once the device has been deregistered, select the Register button on the screen and sign in using your personal Amazon account.

Note: Once you deregistered the Kindle from the HSU Library’s Amazon account, you will no longer have access to the Kindle ebooks provided by the Library. If you wish to have access to that content restored, you will need to bring the Kindle back to the HSU Library Circulation Desk, so that we can reregister the device using our Amazon account.

Q: What happens to any personal content that I download onto a Library Kindle, for example, ebooks, music, videos, or other apps, once I return the device to the Library?

A: All personal content will be permanently deleted from the Library Kindle as soon as it is returned to the HSU Library Circulation Desk. If you wish to retain that content, you may need to make arrangements to move it to another computer or storage device prior to returning the Kindle to the Library.

Note: Ebooks purchased through your personal Amazon account should continue to be accessible through that account, using other computers or ebook readers that support the Kindle format. Consult the Amazon website for additional information.

Q: What happens if a Library Kindle is damaged, lost, or stolen while I have it checked out?

A: By signing the Humboldt State University Library Kindle Fire Borrowing Agreement and Usage Policy, you accepted responsibility for the safe return of the Kindle Fire and any included accessories. Should one or more of those components be damaged, lost, or stolen, you will be liable for the replacement costs