Submitted to
Richard Vrem
Provost and Vice President for Academic Affairs


Sharmon H. Kenyon
Dean, University Library

December 2003

Introduction | Access Services | Digital Literacy Closet | Humboldt Room/Special Collection | Information Services
| Library Media | Systems

APPENDICES (Statistical Charts & Data)
Collection Size | Library Expenditures Details | Library Expenditures - State Funds |
Community Borrowing | In-Library and Home Use Circulation |
In-Library & Home Use Circulation Plus Databases and Full-Text Articles Accessed |
HSU Enrollment (FTEs) & Librarian-Taught Instruction | Number of Hits to Site / Exit Gate |
Library Summary Organization Roster



Highlights from the year included:

Status of Library Materials

Due to the impending budget crunch, much time was spent endeavoring to figure out a way to make the massive cuts anticipated for 2003/2004. Some money will be saved due to a new strategy available to us from the system whereby contracts are negotiated to do what's called flip pricing. Certain publishers, Elsevier, Academic Press and Kluwer are offering pricing deals if libraries cancel print and switch to online subscriptions. This meant that we cancelled approximately $90,000 in print subscriptions and rolled them over into electronic. Pricing will then be held to minimal inflation increases for the duration of the 3-year contract. Additionally, to save on binding costs and space, two more selectors reviewed our print back files against JSTOR holdings and approved significant print back file withdraws.

Trends in Library Usage

Usage of the collections once again resumed its upward movement, after last year's decline, with a 57% increase in use of the electronic resources. For the last 4 years there has been an average increase in the use of our electronic resources of 42% per year. In 96/97 there were 582,105 hits to the home page and in 02/03 there were over 17 million.

Overall use of the collections increased by 29% from the previous year. There was a large increase in numbers of full-text articles accessed - they increased by 133% (88,252 to 205,728). One possible explanation for this large increase is that we brought up a new piece of software, SFX, which helps link to the full-text articles. Number of database accessions also increased by 20% (166,686 to 200,822). Items checked out increased 16%, primarily due to a large increase in the numbers of e-reserve items checked out. As stated above, video and CD use also contributed to this increase in the use of the materials. In library use of materials increased by 2% and the total use of our collections increased by 29% (812,078 over last year's 627,506) see chart E.

With bringing in the new full-text linking service, SFX, we were able to track usage of different databases and the most frequently requested titles. Through SFX, 108, 037 items were requested. The top four database targets for this service were Wilson Omnifile - 20.81%; Elsevier Science Direct, 15.33%; Ebsco Academic Search Elite, 10.13%; and Gale Reference Gold, 8.34%. The top ten requested journals were Newsweek, New York Times, Ecology, Dissertation Abstracts, Section B., Canadian Journal of Zoology, Nature, Dissertation Abstracts, Section A, Animal Behavior, and Biological Conservation.

Use of the building increased by 2 %, as reflected in the exit gate count increase of 2%.

Community borrower use remained pretty status quo - just 157 fewer transactions than the prior year.

In class instruction in the use of the Library decreased again, but use of our web-based modules increased significantly, approximately 47%. Since 2000/2001 we have been using a program called Web Trends to analyze electronic usage, and are able to report the number of user sessions, which is defined to be a session of activity for one user of a web site identified by IP address. During this time period we have seen a 200% increase in the use of the web-based instruction.

Interlibrary Loan borrowing for our students and faculty is declining even as requests from other libraries for our materials are increasing. Over the last 4 years there has been a 25% decrease in the number of items we have requested from other libraries and a 71% increase in the number of items requested from us. The decline in the articles we borrow from other libraries is a direct result of the increase in our ability to supply information with our full-text resources. Average turnaround times for filling borrowing requests dropped to less than 5 ½ days for copies, a little over 6 days for RSS books, and about 9 days for regular request books.

More details on various aspects of the Library's operation follow in the excerpts from the Access Services, Digital Literacy Closet, Humboldt Room/Special Collections, Information Services, Library Media, and Systems reports.

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Collaboration and cross-training were recurring themes for the department during 2002/2003. Access Services staff worked together with others both inside and outside of the department to grow their skills, increase productivity, improve efficiency, and provide assistance in other areas as needed. Of course, the staff also did their usual commendable job serving the needs of the Library users, whether working at a public service point or behind the scenes.

Some of the noteworthy accomplishments for the year included:


This year the DLC offered assistance to faculty, students, and Library staff with 751 multimedia projects and answered 468 multimedia-related reference questions. Photoshop assistance, scanning, color printing, PowerPoint presentations, video production, and CD burning were the most prevalent projects. The top seven majors using the DLC were Biology, Art, Journalism, Environmental Science, Wildlife, Education, and Anthropology. The status of our users breaks down as follows: 676 students, 44 staff, and 31 faculty.

The DLC offered service on Wednesday evenings fall and spring semesters. Ninety-one patrons used the DLC in the evening: fall semester 44 patrons took advantage of the evening hours, and during spring semester a total of 47 patrons used the service. Numbers of patrons using the DLC in the evening are down slightly from 2001-2002 (during 2001-2002 the DLC was open 2 evenings during spring semester and a total of 112 patrons used the service). However, given the Library's current budget constraints, the difference of 21 patrons does not seem to justify the additional student assistance hours which would be necessary to add an additional evening.

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The primary activity of the year involved the Don H. Clausen Congressional Papers. With generous support from the Office of the President, we were able to complete the processing of this major collection which documents the events and career of Congressman Clausen who served our district as Representative from 1963-1982. The collection will be open for research use in July 2003 and an exhibit has been prepared to celebrate this event. The exhibit is on display initially in the Library Lobby from June through September 2003 and will then be available to travel to other venues within the district.

As part of the implementation of the Library's revised User Privacy Policy in December 2002, staff of the Humboldt Room completed a major project to remove names associated with the checkout of materials from the room.

The photograph collections of the Humboldt Room received considerable attention this year. They were featured in the Cachuma Press book, Coast Redwood: A Natural and Cultural History and in several issues of the Northern Counties Logging Interpretive Association's newsletter, Whistlepunk. In addition, visitors to the Hotel Arcata are surrounded by framed digital and photographic reproductions from the Humboldt Room collections.

The Humboldt Room became a signatory member of the Redwood Alliance for Culture and History (REACH), with the specific goal of establishing a regional storage facility for Humboldt County historical public records, including newspapers. We are participating in a feasibility study currently being performed for REACH. We also hosted a visit to our collections by Dr. Kevin Star, California State Librarian, in September 2002. This visit included discussion of the role of REACH in the preservation of and access to the public records of the region.

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Reference Service

In 2002-03, hours of Reference service at the main floor desk were reduced by 5 hours, or 8.9% of total service hours. The number of reference transactions continued to decline, but it was 4.9% and can partially be explained by the reduction in service hours. The number of questions answered at the third floor desk increased by 4.8%, though hours scheduled to be staffed remained unchanged from last year. In mid-year, in relation to a department goal, the third floor desk was moved to a location more visible from the main entrance to the Documents area. The greater visibility of this desk may have helped increase patron requests for assistance.

Queries answered by our ASKUS! Service were up almost 13% over last year for a total of 79, despite some concern that moving the link to the second tier on the library homepage, under "Ask a Librarian," might have an adverse effect.

Library Instruction

We explored trying to infuse library instruction into the Freshman Interest Groups in a systematic way but in the end decided to concentrate on departments instead. Several initiatives are planned for 2003-04.

Though approximately 3000 students received library instruction in classes, instruction was down some 20% over last year. Several large classes that had library instruction in 2001-02 did not in 2002-03. Perhaps they were not taught, but we need to look into this and see if anything under our control can account for the drop. Use of the web-based instruction increased 47%.


The anticipated federal "online only" depository has not come to be. We are still receiving many print documents. In fact, the number has increased this year, for the first time in awhile. In Fall, 2003, we celebrated 40 years as a federal depository by inviting Congressman Mike Thompson to attend a celebration with us.

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There were several significant projects during the last academic year. First of all, the Independent Study Lab and the video collection were relocated to the 2nd floor in order to bring Media Resources together in the Library and to allow room for expansion in the future. This area is now called Media Resources Area and it houses a variety of audio-visual stations, videos and CDs. Another major change was the new video checkout policy. At the beginning of Spring Semester, HSU Library began circulating videos/DVDs to HSU staff and students. Previously, only HSU faculty, extension faculty and teaching assistants could check these materials out of the Library. This change was made due to numerous requests from students submitted during the LibQual survey last spring and through our suggestion box. Lastly, HSU Library became one of the 50 pilot libraries nationwide selected to participate in "The Research Revolution: Science and Shaping of Modern Life" organized by National Video Resources, the American Library Association Public Programs Office and the National Science Foundation. This video viewing and discussion series ran from March 26 through April 30, 2003 and it received wonderful feedback from wide variety of participants. Professor Richard Paselk from the Chemistry Department led the discussion of the topics featured in each session.

Video Collection Development/Circulation

The Library's video collection grew to 4,965 titles during the past year. 464 new titles were purchased over the course of the year. The trend towards utilizing videos in classrooms continued its dramatic increase again. Due to the popularity of some of the titles, the Library began purchasing multiple copies of high-demand titles to accommodate as many classroom showings as possible. With the new video checkout policy in effect, the circulation of these materials increased greatly.

The new Media Resources Area is comprised of the following components:

Even with the new video checkout policy in effect, the popularity of viewing videos and DVDs in the Library continued to increase during the last year.

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The Systems Department took leading role in the implementation of the ExLibris SFX system. The HSU Library participated in the first wave of training and implementation of this new technology. The SFX system provides direct links from bibliographic citations found in index databases to the full text of articles that may be located in other vendor's full-text files. The journals covered by linking with the SFX knowledge base have been expanded and developed further currently covering over 13,000 full-text journals available online.

During this time period the Library at Chico State had to discontinue support for the periodicals list, which they maintained for a number of other CSU Libraries, including the HSU Library. The Periodicals list was an important tool in guiding the faculty, students, and staff of the University to the full periodical holdings of the Library. Using the SFX technology and knowledge base of journal titles, a keyword searchable database containing all of the HSU Library's Journals, both electronic and printed resources was developed by the department. The new list successfully integrates both the print and electronic holdings of the Library. The system was created using free, open source programming tools and operating systems, at a significant cost saving to the Library.

The well-developed implementation of the SFX linking server has positioned the HSU Library to effectively implement new Pharos Library Portal technology. The effective access and linking to online full text has allowed the Library to confidently implement a policy of eliminating almost all duplication of printed and online subscriptions. While not solving the budget difficulties of the Library, Linking technologies have provided an effective strategy.

Development has continued on refining the statistical generation and analysis capabilities of the Library. The cost and usage statistics have provided valuable hard data to the make important collection development decisions in difficult budgetary times.

The Endeavor Voyager system continues to function effectively for the Library and the University. An upgrade of the catalog software was performed in this time, and a further upgrade is planned for early July 2003.

Funding shortages have severely limited the computing hardware acquisition for the Library. Existing equipment with strategic upgrades to memory installed in earlier years has been able to support the latest operating systems and software on the desktop of the Library's staff. A large number of older public workstations are so old that they cannot be upgraded and must run an older version of the Windows operating system. While this has not greatly interfered with users catalog and database searching, the department has to face an increasing level of hardware related failures. The majority of these public stations need to be upgraded be able to run accessibility software required for disabled users' access. The Department has worked to develop external funding proposals and internal minor capital improvement proposals to remedy this situation.

The Library developed and deployed a portable wireless training facility, and has worked with the Telecommunications and Networking Services group to expand this access. While two new wireless access points have been installed, they have been configured to be used only by Library owned devices. The excessive concerns over network security that have driven the TNS approach to wireless networking in the Library have closed off any effort to use this popular and effective technology in the HSU Library this year.

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Library Expenditures Detail

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Last updated: June 15, 2004

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